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For Research Use Only — Not for Human Consumption.

Support

Shipping & Returns

Processing & dispatch

In-stock orders are typically processed within 1–2 business days. You’ll receive a confirmation and tracking as soon as your order ships. Orders are fulfilled in the USA.

Shipping methods

We ship via tracked courier with appropriate handling for lyophilized material. Transit times vary by destination and the option selected at checkout. Risk of loss passes to the buyer on delivery to the carrier.

Storage on arrival

Keep products sealed, cool, and dry on receipt, per the documentation included with your order. Proper storage preserves stability for your research.

Returns & replacements

Because these are research materials, we accept returns only for items that fail quality control on arrival or are damaged in transit. Report any issue within the stated window with photos and your batch number, and we’ll arrange a replacement or refund.

Order changes & cancellations

Need to change or cancel an order? Contact us as soon as possible — we can usually help before an order has shipped.

For Research Use Only — Not for Human Consumption. Products are supplied to qualified researchers for in-vitro use only. This is a scaffold policy — finalize your exact terms with counsel before launch.