Support
Frequently asked questions
Are these products for human consumption?+
No. All Hive Biolabs products are sold strictly for laboratory research use only — not for human or veterinary use, diagnostic, or therapeutic purposes. Every label, box, and COA carries that statement.
Is the testing really independent?+
Yes. Every batch is tested by an independent third-party laboratory, and the certificate is tied to the lot number printed on your vial. Where the testing lab offers online record verification, the lot record links to it directly.
What's included on the COA?+
A batch-specific COA with HPLC purity, the testing lab, the test date, and — as performed per lot — identity confirmation, heavy-metals, and endotoxin results.
How fast can I get a COA?+
The COA for any in-stock batch is available on request within 24 hours, and is linked from each product page.
Who can order?+
Qualified researchers and institutions. By purchasing, you affirm you are a qualified researcher and that products will be used only for legitimate in-vitro research.
What is your purity standard?+
Our target is ≥98% HPLC. We publish the real measured result per batch, and a lot that doesn't meet spec doesn't ship.
How are products shipped and stored?+
Compounds ship lyophilized with appropriate handling. Storage guidance is included with documentation; we maintain chain-of-custody from synthesis through fulfillment.
How long does shipping take?+
Paid orders ship within 1 business day of payment confirmation, with tracking emailed to you. Priority orders confirmed before 2:00 PM MT ship the same day. Standard shipping is $9.95 and free at $150 of product; Priority is $19.95. Carrier transit is separate from our processing time and depends on your destination. See our Shipping & Returns page for details.
What payment methods do you accept?+
Orders are currently invoiced directly: submit an order request and we confirm availability and share current payment options — bank transfer (ACH) and other methods. Payment processing for research compounds can be sensitive, so available options may change over time.
What is your return policy?+
Because these are research materials, shipped products can’t be returned. Items that arrive damaged, defective, or incorrect are replaced or refunded — report within 7 days of delivery with photos and the lot number.
Do you offer bulk or institutional pricing?+
Yes — for larger quantities or institutional purchasing, contact us with your requirements and we'll follow up.
How should I store the product after it arrives?+
Keep it sealed, cool, and dry on receipt, per the documentation included with your order. Proper storage preserves stability for your research.